Your satisfaction is very important to us. We will do our best to alleviate any problems you may encounter. However we cannot be responsible for breakage caused by misuse. Please understand that knowing how to use your equipment and e-Liquids are paramount to you having a good experience. We encourage you to research the proper use of your electronic cigarette and e-Liquids.
Returns are for On-Line store credit or exchange only within fourteen (14) days of purchase. This warranty covers manufacture defect only. We will not accept returns on equipment that shows evidence of physical damage, negligence, or water damage. For sanitary reasons we cannot accept returns on eliquid/consumable items. There are no returns on coils, heating elements, or tanks that have been filled with liquid and used. Mechanical mods, RBA’s, and mod batteries are for use at your own risk. The Cloud Junkies is not responsible for devices used outside their designed parameters.
Refunds for defective merchandise must be completed with in fourteen (14) days of receiving products. You must Email all details including your Sale Record Number to orders@TheCloudJunkies.com. You must put “RMA” in the subject line of your Email or it will be filtered into the spam folder. Once we have received your return request we will issue you the RMA number with detailed return instructions. You can then Send the items back. Buyer is to pay return shipping charges on all returned products.